Home > About Us > Faculty and Staff Directory > Michael H. Zack

Michael H. Zack

Professor of Supply Chain and Information Management

214 Hayden Hall
617-373-4734
m.zack@neu.edu

Education

DBA in Management Information Systems, Harvard University
MBA in Finance, Business Policy, and MIS, Northwestern University-Kellogg
BS in Management Engineering, Worcester Polytechnic Institute

Research and Teaching Interests

Professor Zack's research and teaching focuses on the use of information and knowledge to improve organizational performance, and the link between intellectual resources and competitive strategy.

Awards and Honors

The Effective/Innovative Use of Technology in Teaching award, Northeastern University (2004 and 2006).

Fulbright Senior Scholar Research Chair, Center for Knowledge-Based Enterprise, Queen's Business School, Queen's University, Kingston, Ontario. (September 2004- April 2005).

Research Fellow, IBM Institute for Knowledge Management. (1998-2002).

Research Fellow, Center for Knowledge-Based Enterprise, Queen's Business School, Queen's University, Ontario, Jan 2004 - present.

Patrick F. and Helen C. Walsh Research Professor, Northeastern University, College of Business Administration, 1998-2000.

Joseph G. Riesman Research Professor, Northeastern University, College of Business Administration, 1995-1997.

Ronald Copeland Best Research Paper Award, 1996, Northeastern University College of Business Administration (for Meyer and Zack 1996).

Ronald Copeland Best Research Paper Award, 1995, Northeastern University College of Business Administration (for Zack and McKenney 1995).

Research Fellow of the Lotus Institute, Lotus Development Corporation (1994 to 1996).

Member, Beta Gamma Sigma.

Selected Publications

Zack, M., Singh, S. (2010). A Knowledge Based Vew of Outsourcing.International Journal of Strategic Change Management, 2(1), 32-53.

Zack, M., McKeen, J., Singh, S. (2009). Knowledge Management and Organizational Performance: An Exploratory Survey. Journal of Knowledge Management, 13(6), 392-409.

McDonough, E., Zack, M., Lin, S., Berdrow, I. (2008). Integrating Innovation Style and Knowledge into Strategy. Sloan Management Review, 50(1), 53-58.

Zack, M. (2008). "Reversing the Downward Trend: Innovative Approaches to IS/IT Course Development and Delivery." Communications of the Association for Information Systems, 22.

Zack, M. (2007). "The Role of Decision Support Systems in an Indeterminate World", Decision Support Systems, Vol. 43, No. 4, pp. 1664-1674.

Zack, M. (2005). "The Strategic Advantage of Knowledge and Learning", International Journal of Intellectual Capital and Learning, Vol. 2, No. 1, 2005, pp.1-20.

Zack, M. (2003). "Rethinking the Knowledge-Based Organization", Sloan Management Review, Vol. 44, No. 4, Summer, 2003, pp. 67-71.

Zack, M. (2002). "Developing a Knowledge Strategy: Epilogue", in The Strategic Management of Intellectual Capital and Organizational Knowledge: A Collection of Readings, N. Bontis and C. W. Choo (eds.), Oxford University Press, March, 2002.

Zack, M. (2001). "If Managing Knowledge is the Solution, then What's the Problem?", inKnowledge Management and Business Model Innovation, Yogesh Malhotra (ed.), Idea Group Publishing, April, 2001.

Zack, M. (2000). "Jazz Improvisation and Organizing: Once More from the Top," Organization Science, Vol. 11, No. 2, March-April, 2000, pp. 227-234.

Zack, M. (1999). "Competing on Knowledge", 2000 Handbook of Business Strategy. New York: Faulkner & Gray, pp. 81-88 .

Zack, M. (1999). "Developing a Knowledge Strategy", California Management Review, Vol. 41, No. 3, Spring, 1999, pp. 125-145; reprinted in The Strategic Management of Intellectual Capital and Organizational Knowledge: A Collection of Readings, N. Bontis and C. W. Choo (eds.), Oxford University Press, Fall, 2000; Reprinted in Knowledge Management and Organizational Learning, Oxford University Press, L. Prusak and E. Matson (eds.).Zack, M. (1999). "Managing Codified Knowledge", Sloan Management Review, Vol. 40, No. 4, Summer, 1999, pp. 45-58.

Zack, M. ed., (1999). Knowledge and Strategy, Boston: Butterworth-Heinemann.

Zack, M. (1999). "Managing Organizational Ignorance", Knowledge Directions, Vol. 1, Spring, 1999, pp. 36-49; Reprinted in The Knowledge Management Yearbook 2000-2001, J. W. Cortada and J. A. Woods (eds.) (Butterworth- Heinemann: 2001).

Selected Presentations

Zack, M., Attivio, Inc. Seminar Series, "Managing Organizational Knowledge,” Attivio, Inc, Waltham, MA. (July 9, 2010).

Zack, M. (Presenter Only), 15th Annual Sloan-C International Conference on Online Learning,, "Global Online Education: Challenges and Best Practices (Panel),” Sloan Consortium, Orlando, FL. (October 29, 2009).

Zack, M.(Presenter Only), NASA Knowledge Forum, "Knowledge Strategy (panel),” NASA Academy of Program/Project and Engineering Leadership, Washington, DC. (October 15, 2009).

Zack, M. (Presenter Only), Graduate School of Management Seminar Series, "Research Opportunities in Knowledge Management,” St. Petersburg State University, St. Petersburg, Russia. (May 20, 2009).

Zack, M. (Presenter Only), Graduate School of Management Seminar Series, "Knowledge Management and Knowledge Strategy,” St. Petersburg State University, St. Petersburg, Russia. (May 19, 2009).

Zack, M. "Raising the Strategic Profile of Knowledge Management", presented at KM - Current Directions; A Symposium on Leveraging Knowledge, Bentley College, October 2, 2007.

Zack, M. Outsourcing: Throwing the Baby Out With the Bathwater?, presented to Northeastern University College of Business Administration Board of Visitors, February 22, 2007.

Zack, M. Knowledge-Process Outsourcing, panel chair and discussant, TiE Conference on Outsourcing, Northeastern University, November 18, 2006.

Zack, M. Some Views on Global Innovation Management, Academy of Management Annual Meeting panel, Atlanta, GA, August 15, 2006 (With R. Balachandra).

Zack, M. The New Search Economy, panel member, FAST Track Conference, sponsored by Fast Search, Inc. New York, July 20, 2006.

Zack, M. Knowledge Strategy, presented at the Centre for Information and Knowledge Management, University of Limerick, May 9, 2006.

Zack, M. (Presenter & Author), Knowledge Summit, "A Knowledge-Based View of Strategy," Monieson Centre, Queen's University School of Business, Kingston, Ontario, Canada.

Zack, M. (Author Only), Singh, S. (Presenter & Author), International Conference on Organizational Learning, Knowledge and Capabilities, "Information Technology Outsourcing: Reducing Cost or Knowledge?," Warwick, UK.

Zack, M., McKeen, J., Singh, S., Thirty-Ninth Hawaii International Conference on System Sciences, "Knowledge Management and Organizational Performance: An Explanatory Survey," Hawaii.

Zack, M., Balachandra, R., Biran, D., Fourth International Outsourcing Conference, "Outsourcing: Cost Savings or Lost Opportunity," Washington D.C.

Zack, M., Society for Information Management (SIM) Executive Summit, "Outsourcing: Reducing Costs or Knowledge?," Society for Information Management (SIM), Boston, MA.

Zack, M. H., Toronto Knowledge Management Forum, "Assessing Knowledge Capabilities: The Link to the Bottom Line," Toronto, Canada.

Zack, M. H., Queen's University Fulbright Seminar, "Knowledge-Based Strategy," Kingston, Ontario.

Zack, M. H., Queen's University Knowledge Cafe, "A Knowledge (and Learning) Based View of Outsourcing/Offshoring," Kingston, Ontario

Zack, M., Lane, H., Athanassiou, N., Regner, P., Nebus, J., 46th Annual Meeting of the Academy of International Business, "A Global Innovation Research Framework," Academy of International Business, Stockholm, Sweden.

Zack, M., IFIP International Conference on Decision Support Systems, "The role of DSS Technology in Knowledge Management," Prato, Italy.

Zack, M., International Partnership of Business Schools annual meeting, "In a Service Economy, Knowledge is Key," Annecy, France.

Zack, M., 5th International Conference on Organizational Knowledge and Learning, "What is Knowledge-Based Organization," Lancaster University Management School, Lancaster, UK.

Zack, M., 5th International Conference on Organizational Learning & Knowledge, "What is a Knowledge-Based Organization," Lancaster University, Lancaster, England.

Zack, M., Minnesota Symposium on Knowledge Management, "Information Systems for Competitive Intelligence," University of Minnesota Carlson School of Management, Minneapolis.

Zack, M., Knowledge Management in 21st Century Conference Panel, "Next Generation Issues in Knowledge Management," American Society for Information Science and technology, Philadelphia, PA.

Zack, M., 3rd Annual Knowledge Summit: Knowledge Leadership and Learning, "Knowledge Leadership and Strategy," Queens University Center for Knowledge Based Enterprise, Kingston, ON, Canada.

Zack, M., Executive Board of the Metals Service Center Institute, "Linking Knowledge and Strategy," Chicago, IL.

Zack, M., Knowledge Management 2002 Keynote, "Strategy in the Knowledge -Based Enterprise," IBM, Toronto.

Zack, M., The Third European Conference on Organizational Knowledge, Learning and Capabilities, "A Strategic Pretext for Knowledge Management," Athens, Greece.

Zack, M., 22nd Annual International Conference on Information Systems, "Knowledge Management: Challenging Assumptions," New Orleans, LA.

Zack, M., Babson College, "Examining the Link Between Knowledge and Strategy," Babson College, Wellesley, MA.

Zack, M., Boston Management Forum, "Knowledge and Strategy," Boston, MA.

Zack, M., Knowledge Management Council, "Linking Knowledge and Strategy," Knowledge Management Council, IBM Global Services, Somers, NY.

Zack, M., Luncheon Speaker Series, "Knowledge and Strategy; Ships Passing in the Night?," Viant, Inc., Viant, Inc.

Zack, M., University of Technology, "Linking Knowledge and Strategy in an Academic University," University of Technology, Sydney, Australia.

Zack, M., Department of Australia, Commonwealth of Australia, "Linking Knowledge ad Strategy in a Government Agency," Canberra, ACT, Australia.

Zack, M., Knowledge Management Practices for the Financial Services Industry, "Making the Knowledge-Strategy Connection," Institute for International Research, New York, NY.

Zack, M., 3rd Intangibles Conference on Knowledge, "Effective Knowledge Strategies," Stern School of Business, New York University, New York, NY.

Zack, M., Advanced Business Institute, "Aligning Knowledge Management with Strategy," Advanced Business Institute, IBM.

Zack, M., Surrey European Management School Research Symposium, "Linking Knowledge and Strategy," Guilford, England.

Zack, M., Thirty-third Annual Hawaii International Conference on System Sciences, "Researching Organizational Systems Using Social Network Analysis," Maui, Hawaii.

Industry and Academic Experience

Professor Zack has served as CEO of a leasing company and as a management consultant with an international public accounting firm. He consults to a number of organizations in the areas of strategic information and knowledge management, collaborative technologies, and information product design.

Professional Services

Professor Zack is Associate Editor for the ACM Journal of Data and Information Quality and for the International Journal of Intellectual Capital and Learning. He served as an editorial board member for MIS Quarterly Executive. He serves as an ad hoc reviewer for many journals. He has served on the advisory board of the International Conference for Organizational Learning Knowledge and Capabilities.

Mailing Address

Michael H. Zack
214 Hayden Hall
Northeastern University
Boston, Massachusetts 02115-5000